Privacy Policy

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your information when you use our website: https://www.ddltd.co.uk

Who We Are

Digital Distribution (GB) Ltd
Unit 10, Heron Business Park
Eastman Way, Hemel Hempstead
Hertfordshire, HP2 7FW, United Kingdom
Phone: +44 1442 230022
Email: sales@ddltd.co.uk

We act as the data controller for the personal data we collect and process.

What Information We Collect

Information you provide directly
- Name
- Company name
- Email address
- Phone number
- Billing and delivery address
- Account login details
- Enquiry or contact form submissions

Transaction data
- Order history
- Account activity

Technical data
- IP address
- Browser type and version
- Device type
- Website usage data (via cookies and Google Analytics)

How We Use Your Data (Legal Basis)

We process your personal data under the following lawful bases:
- Contract – to supply goods/services and manage accounts
- Legitimate interests – to operate, improve, and secure our business
- Legal obligation – for tax, accounting, and regulatory compliance
- Consent – for email marketing and non-essential cookies

How We Use Your Information

We use your data to:
- Process and fulfil orders
- Manage your account and business relationship
- Provide customer service and respond to enquiries
- Send administrative or service-related communications
- Improve website functionality and performance
- Send marketing emails (only where you have opted in)

Email Marketing

If you subscribe to our newsletter, we will use your email address to send marketing communications.

We use Mailchimp (The Rocket Science Group LLC) as our email marketing platform. This means your data may be transferred outside the UK.

We rely on your consent for marketing emails, and you can unsubscribe at any time using the link in our emails. Mailchimp processes data in accordance with appropriate safeguards such as Standard Contractual Clauses.

Cookies and Analytics

We use cookies and similar technologies to ensure the website functions properly, analyse traffic and user behaviour via Google Analytics, and improve user experience.

Non-essential cookies, such as analytics, are only set with your consent via our cookie banner. You can manage your preferences at any time via the cookie settings on our website.

Sharing Your Data

We may share your data with delivery and logistics providers, IT hosting and website providers, analytics providers such as Google, email marketing providers such as Mailchimp, professional advisers, and authorities where required by law.

We do not sell your personal data.

International Transfers

Some of our service providers, such as Google and Mailchimp, may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or Standard Contractual Clauses.

Data Retention

We retain personal data only as long as necessary. Customer and account records may be kept for up to 7 years for legal and tax purposes. Marketing data is retained until you unsubscribe or withdraw consent. Analytics data is retained in line with Google Analytics settings.

Data Security

We take appropriate technical and organisational measures to protect your data, including secure servers, access controls, and encryption where appropriate.

Your Rights

Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request erasure, restrict processing, object to processing, request data portability, and withdraw consent at any time.

To exercise your rights, contact sales@ddltd.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on individuals.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact Digital Distribution Unit 10 Heron Business Park Eastman Way Hemel Hempstead Hertfordshire HP2 7FW United Kingdom 01442230022 sales@ddltd.co.uk